Returns & Exchanges
We want you to be completely satisfied with your sustainable luxury purchase; if for any reason you are not, we offer a 30-day return policy for items in their original, unwashed condition. Our commitment to ethical production extends to our returns process, ensuring a fair and transparent experience for all our customers.
Return Process
- 1.Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.
- 2.Pack with Care
Place the silk items in their original packaging, ensuring all tags are attached and the products are folded neatly to prevent damage during transit.
- 3.Ship the Package
Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking number for reference.
- 4.Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.